TECHNOLOGY TRAINING - IT STAFF

Technical training is available for IT staff on various systems and applications.

MSU IT Service Desk Manager

MSU IT and the IT Service Desk use the MSU IT Service Desk Manager to handle and manage technology Requests, Incidents, and Problems across MSU. This ticketing system uses different groups and configuration items to route tickets to the appropriate teams and service providers within MSU IT.

  • xFlow Analyst Interface

    Audience: MSU IT staff, including service providers, who are part of service groups and need to manage tickets. MSU IT staff who need to file Requests, Incidents, or Problem tickets.

    Details: IT Service Desk Manager now has a new front end xFlow Analyst interface, which is intended to help you focus on the customer more by getting things done quicker in the tool.

    View the xFlow Analyst Interface training page which will provide an overview of xFlow and its basic functionality, along with learning about the mobile app. There are also additional videos provided by CA and Q&A's that will help you learn more about xFlow.

  • More about MSU IT Service Desk Manager

    Audience: MSU IT staff, including service providers, who are part of service groups and need to manage tickets. MSU IT staff who need to file Requests, Incidents, or Problem tickets.

    Details: There are two separate MSU IT Service Desk Manager courses.

      • Level 1 for Service Analysts is an overview of the application interface, creating and managing tickets, and information on distinguishing between Requests, Incidents, and Problems.
      • Level 2 for Service Providers also shows how to perform functions in the application, including how to create and manage tickets, make updates, log comments, and search for different items.

    Register: The MSU IT Service Desk Manager courses are free, but course registration is required for either the Level 1 Service Analyst or Level 2 Service Provider course. Courses are within the D2L learning management system. After you register, you will be given a link to Service Desk Manager course.

  • CA Insights

    Audience: MSU IT staff, including service providers, who have analyst permissions to IT Service Desk Manager and wish to create analytics and reports.

    Details: IT Service Desk Manager now has a tool that enables decision makers with self-service analysis capability and provides the ability to save the information as a report, display it as a dashboard, and share it in different format.

    Download the accompaning PDF

CampusAD Active Role Management

This course will explore ways to manage your CampusAD Organizational Unit (OU) using the Active Roles Server.

Litmos Training System

These 4 videos will explain how to log in and use the Litmos Training System. View them as often as needed.

 

 

Logging In:

 

Learner Dashboard:

 

System Navigation:

 

Certificate of Completion:

 

MSU IT Staff